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SE12-RECOGNITION OF NURSING

SE12a-Provide one example, with supporting evidence, of the organization’s recognition of a clinical nurse for their contribution(s) in addressing the strategic priorities of the organization.

Introduction

There are many rewards for nursing staff at Stamford Health from Good Catch awards to Nursing Excellence awards that are celebrated during Nurses Week celebrations.  Daisy Awards recognize nurse’s contribution to the strategic priorities of Stamford Health. There is also a special recognition of nurses who have received their nationally recognized professional certification. 

Daisy Award- Recognition of Clinical Nurse

Addressing the organization’s strategic priorities

The Organization Strategic Plan FY 2019 to 2021 identifies Patient as Consumer as a key strategy. In Stamford Health Organization Strategic Plan Transforming into a Customer-Centered Organization is a key priority: creating a “WOW” experience for patients and their family.

Description of the Initiative

Daisy Award for Extraordinary Nurses 2018 

A clinical nurse Beth Kaplan, RN discussed with Ellen Komar, CNO about the concept of introducing the Daisey Award at Stamford Health. Ellen shared with Beth that she saw the alignment between the WOW experiences promoted in the strategic plan at Stamford health to the foundational criteria used to define the Daisy Award. The Daisy award recognizes a nurse for their special acts of compassion. Ellen Komar, CNO, approved the introduction of the Daisy Award at SH and advocated for the necessary resources to offer this award to all nurses at Stamford Health as a recognition of a nurse(s)’ contribution to the strategic priorities of the organization.

How the clinical nurse’s contribution addressing the strategic priorities of the organization

The nominations are sent to Recognition and Rewards committee directly from our patients and their family members who fill out the nominations form found on all units.

The Recognition and Rewards committee then agrees and approves the award to recognize nurses for meeting the organizations strategic objective of creating a “WOW” experience for patients and their family.

Daisy Nomination / Recipient: 

Christin Ruta, RN is a clinical nurse on the oncology unit for two years.  A patient’s daughter sent in the following comments to nurse manager Judy Geib-Badia, RN, MSN.

Christine was the nurse caring for my mother for three days. She could not have been more caring, loving and competent. She went above and beyond for mom. Mom wanted a hot chocolate and the next day Christine showed up to work with a hot chocolate for her. Christine takes the time to explain things to the patient and their family. What makes Christine outstanding is her care, love and respect. 

Organizational Recognition

The CEO, Kathy Silard, RN and CNE, Ellen Komar, RN, MSN along with the Director, Martina Peterson, APRN and Judy Geib-Badia, RN, BSN, Manager of the Oncology unit (6th floor) arrived on the unit to present Christine Ruta, RN the Daisy Award and recognize her in front of her team. The award-winning nurse receives a certificate and trophy from Daisy Foundation.  Cinnabon’s were a treat given by nurse manager as it is not part of the current Daisy award process.

The nurses name was posted on the Daisy Website and well as the story published in the hospital’s newsletter called “Newsline” on January 11, 2019.

Participants

Daisy Committee

Name

Discipline

Title

Department

Judy Geib-Badia, RN

Nursing

Nurse Manager

Oncology

Kate Bonnell, RN

Nursing

Clinical Nurse

Emergency Dept

Erika Lofgren, RN

Nursing

Clinical Nurse

Cath Lab

Leonor Villanueva, RN

Nursing

Clinical Nurse

Inpatient Rehab

Katherine Jimenea, RN

Nursing

Clinical Nurse

Medicine

Matilde Hinh, RN

Nursing

Clinical Nurse

Bennett Cancer Center

Courtney Hayes, RN

Nursing

Clinical Nurse

Infusion Center

Elyse Dellamarggio, RN

Nursing

Clinical Nurse

Cardiology

Jennifer Castaldi, RN

Nursing

Clinical Nurse

Maternity

Racquel Swaby, RN

Nursing

Assistant Nurse Manager

Peri-Operative Services 

Supporting Evidence

SE12a-1

Daisy Committee Agenda and Participants 12-3-18

SE12a-2

Ellen’s Approval Email 

SE12a-3

Christina Ruta- Nomination Letter submitted via GetWell Network (electronic submission)

SE12a-4

Stamford Health Strategic Plan One Pager 2019-2021

SE12a-5

Newsline Newsletter with Daisy Award winner highlighted

SE12b- Provide one example, with supporting evidence, of the organization’s recognition of a group of nurses for their contribution(s) in addressing the strategic priorities of the organization. 

Introduction

Even the best policies and practices to protect patient, staff and visitors rely on alert staff members to make a “Great Catch” when they notice something that has a potential to cause harm. The Joint Commission Center for Transforming Health care found that an “inadequate safety culture was a significant contributing factor to adverse outcomes.” 

“Great Catch” for Safety! Award

Addressing the Organization’s Strategic Priorities/Core Capabilities 

Meeting our Organization Strategic Plan FY 2019 to 2021 (October 2019 to September 2021) core capability for providing a quality and safety culture: 

  • Guarantee reliably high-quality clinical delivery though quality improvement, process redesign and risk/compliance activities. 

Description of the Initiative

In response to the Joint Commission 2017 sentinel event alert on high reliability organizations, leaders saw a need to recognize a care team for identifying an unsafe condition.  Stamford Health Risk Management Department developed the “Great Catch for Safety” Award program. The goals of the award program launched in June 1, 2017 as a pilot to:

  • Increase staff level of transparency and comfort in reporting potential safety events.
  • Identify opportunities to improve the safety of staff, patients and visitors.
  • Increase the occurrence reporting through recognition.

The pilot award program was deemed a success and then put into the 2018 Risk Management Strategic plan for implementation.

A.   Individual: 

  • Individual award presented with a pin by the department manager.
  • One monthly Grand Prize winner featured in Newsline (System Newsletter) and awarded a $250.00
  • All managers encouraged to create a bulletin board to showcase all those who made a “Great Catch”.

B.   Department/Team Recognition

The department with the most number “great catches” at the end of the year will:

  • Receive a winning trophy
  • Get their picture in Newsline
  • Be recognized at Organizational Briefing.
  • Enjoy a pizza and cake party for the entire department compliments of Risk Management Department and the senior leadership.

How the clinical nurse’s contributed in addressing the strategic priorities of the organization

2018 Team Award Recipients 

On Wednesday, November 7, 2018, The Oncology Unit (6th Floor) was surprised for being selected as the Great Catch Team of the Year award recipient. During the year, the Stamford Health Claims Department Committee collected and reviewed all of great catches from this department and deemed them the team winner for the year. It was reported in the Newsline newsletter on November 30, 2018.  The team was recognized at the organizational briefing on December 6, 2018. They had their pizza and cake party on November 7, 2018. 

Participants

Claims Department Committee Members

Name

Discipline

Title

Department

Ruth Cardiello, RN

Risk

Senior VP and Chief Risk Officer

Administration

Sally Johnston, RN

Risk

Director, Risk Management

Risk Management

John Ciannella, MD

Physician

Director of Neonatology

Neonatology

Elisabeth Aronow, MD

Physician

Physician

SH Medical Group

Maher Madhoun, MD

Physician

Director, Hospitalist Services

Hospitalist

Rod Acosta, MD

Physician

Chief Physician Executive

Administration

Rohit Bhalla, MD

Physician

Senior VP Clinical Affairs and Quality

Administration

Elaine Guglielmo

Human Resources

Senior VP, Human Resources and Organizational Development

Administration

Carolyn Hoffman-Kaminsky, RN

Quality

Director of Quality

 

Sarah Sanders, RN

Nursing

Director, Clinical Operations

Critical Care and Emergency Dept.

Mary McKiernan, RN

Nursing

Director, Professional Development

Professional Development

Beena Thomas, RN

Risk

Manager, Risk Management

Risk Management

Karen Bell

Risk

Manager, Risk Insurance Ops

Risk Management

Maria Ambrose

Finance

Controller, Corporate Finance

Financial Services

Diann Fairchild

Risk

Risk Management Analyst

Risk Management

Supporting Evidence

SE12b-1

Great Catch proposal and PPT 

SE12b-2

Stamford Health Strategic Plan Playbook 2019-2021

SE12b-3

Newsline Newsletter

SE12b-4

Organizational Briefing agenda 12-6-18

SE12b-5

Claims Dept. Committee Minutes 11-28-18

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